The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited to its Abuja headquarters on June 23, 2025, in response to widespread passenger complaints about unrefunded ticket fares following flight cancellations.
The Commission’s formal notice, dated June 3, 2025, was announced by Ondaje Ijagwu, Director of Corporate Affairs, who said the airline’s actions violate consumer protection laws, specifically Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018.
These sections guarantee consumers the right to prompt refunds when bookings are not honoured due to the service provider’s failure.
The FCCPC has requested Air Peace to submit documentation including a log of refund complaints over the past year, records of refunds processed, a list of cancelled flights, and details of measures taken to ease passenger difficulties.
“The Federal Competition and Consumer Protection Commission has summoned the management of Air Peace Limited over a deluge of consumer complaints from across the country relating to the non-refund of ticket fares, even in instances where the airline had cancelled its flight operations,” the statement said.
Failure to comply with the summons could lead to sanctions such as fines or imprisonment.
This summons comes amid controversy involving Senator Adams Oshiomhole, who accused Air Peace officials of extortion after missing a flight due to alleged racketeering. The airline claimed the senator arrived late, but he insisted that staff boarded passengers who arrived later and demanded extra fees to reschedule.
Oshiomhole remarked, “Around 20 to 30 other passengers faced similar treatment, with airline staff allegedly demanding an additional N109,100 to reschedule them to an 8:30 am flight.”